In Europe each product has almost 2 years of warranty

Appliances, furnitures, clothes, cell phones, computers, shoes, watches, dishes, cutleries...

The retailer must give you the warranty and related services

You have to go to the retailer for any problem

You only have to deliver a proof of purchase

Ticket, receipt, invoice ...

Take a picture of the receipt and send it to us by e-mail

You can also send us any kind of document

We will store the file and notify you about the warranty expiration in advice

If the product is defected, you can print what you need and deliver it to the seller

Easy, safe and free


YOUR RECEIPT’S PHOTO IS VALID FOR THE GUARANTEE The submitting of the receipt to the dealer to require the after-sale services (warranty and repairs) is not regulated by the law; the receipt is only needed because it contains all the information about the dealer, the exact moment of purchase and the type of product purchased […]

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Receipt’s picture Take a picture of the receipt using the camera of your mobile phone and pay attention that all the information contained in it are well legible. Picture filing on If your mobile phone is connected to the Internet then you can send the picture straight to Garanteasy: By sending an mms to […]

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What is the difference between legal guarantee and commercial guarantee? Legal guarantee must be released by the dealer and is regulated by the Articles 130 and 132 of the Consume Code. The commercial guarantee, on the contrary, is released by the producer. How long do legal and commercial guarantee last? Legal guarantee lasts two years. […]

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Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees Official Journal L 171 , 07/07/1999 P. 0012 – 0016 DIRECTIVE 1999/44/EC OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 25 May 1999 on certain aspects of the sale […]

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